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Computer jargon buster

The contents of this helpful section will change randomly from time to time to help regular website visitors get to grips with what technical computer people are sometimes going on about and you haven't got a clue because they keep using "jargon"! We try hard at 1-2-1 Computer TLC to avoid jargon both on technical visits and during our 121 computer tuition lessons.


There are two main types - RAM (Randon Access Memory) which if you like is a bit like 'thinking on your feet' memory (or thought processes). If I asked you to 'jump up and down on the spot' instantly - you'd use something similar to RAM. - Whereas the other main type of computer memory - STORAGE MEMORY is like a filing cabinet full of historical stuff - could be you recalling the faces of hundreds of people or in computer terms the storage of all your photographs on the hard drive. Both types of computer memory (these days) are counted in Gigabytes with RAM being by far the smaller (maybe 2, 3 or 4 gigabytes) and storage memory being anything between say 160 GB (Gigabytes) and even as high as 1000 GB (known as a terabyte). You might wish to refer to a recent answer on Yahoo Answers that gives a good explanation about all the data sizes (KB, MB, GB etc.) by clicking on this link.

Links (originally known as Hyperlinks)

In the paragraph above written in red are the words this link. The two word section this link is in itself "a link" - meaning if you were to click on it (you could do so in a moment to test it) you would be automatically taken to another web page. The other web page could be external or internal (meaning either on this website or another one, The link above takes you to an external one. Links can always be identified clearly because as you hover the pointer over them a finger pointing hand pops up!

How to send a website link to a friend in an email

We are leaving behind the heading here of "Jargon buster" if we include explanations of how to do things! Well you could always book a lesson and we could explain how to do this in around five minutes (including a demonstrated example)!


These have become really popular since postage rates in The UK have increased so much. Effectively they are an electronic form of sending a card (usually animated) using email. We like Jacquie Lawson ones and you can view their card of the month further down on the right. 

Email attachment

This is an attached separate file tacked on to an email message. Typically it may well be a photograph that you might send to a friend as an add-on to the email itself. Attached files can include even video files (that are large files and therefore take a while to arrive in an inbox).

.jpg files (often referred to as "Jaypegs")

All computer files have a suffix (an ending) and the suffix is after a dot. Files that end in jpg after a dot refer to photograph files - so a file named John.jpg could well be a picture of John.


This is an abbreviation (a shortened name) for a computer process known as "defragmentation" and it specifically refers to file defragmentation. During the normal everyday running of a computer with files being created, stored, retrieved and so on, file fragmentation occurs progressively and this makes the computer a little slower every day (only a tiny amount but it is progressive) because the operating system is having to patch a file together so that it can be used each time (say to display a letter on a screen). To lessen this problem you can do a "defrag" by using a tool on the computer usually found under "Accessories" and known as The Windows Defragmentation Tool. There are downloadable alternatives (that some people prefer) like "Defraggler" obtainable on The Internet (freely). Defragging does take some time though - maybe as long as a couple of hours or more but it is very helpful and most technicians recommend that it is done at least twice a year.

Hard drive

This is a key component inside a computer that stores all the files in an electro-magnetic manner in the form of "data" (information) being stored digitally. Data can be "written" to the hard drive and then "read". Hard drives are partly measured by their storage capacity and in the measurement of "GB" (meaning Gigabytes) and a modern PC (Personal Computer) may well have a hard drive of 500 GB storage (or about 250,000 photographs for example!).

Computer Scams

Regrettably these are on the increase and usually originate from the perpetrators of organised crime. They take numerous forms but one our company has seen a lot of lately (through its clients) is as follows (so be warned):

Firstly you receive a telephone call (this happens even if you are an ex-directory number - probably because your details were purchased as a result of a bribe given to someone working for a telephone company). The caller explains that they are from "Windows" (or "Microsoft" or another name that adds credibility to them). They then tell you that they are aware of problems with your computer (virus, "errors" or similar) and very often you 'buy this' as you may well have had problems - most people do at some time with their computer. They then say how they can help (sometimes free - sometimes they eventually ask for money via a credit card) but what they are trying to get you to do is to log on to a website where you will be talked into downloading special software that allows the caller to "share your screen" - jargon for them taking over your computer from anywhere in the world! Once they have control they can copy the entire computer's files. They want all the information they can get on you to attempt "identity theft" (basically trying to get into your finances).

This (above) scam takes place frequently and in various forms - so please beware!

1-2-1 Computer TLC has attended many technical call-outs to remove dangerous software and to restore computers to a safe state. The key is to act quickly and whilst we are not financial advisors or The Police we do have common sense and common sense dictates that if you think that you have been a victim of this activity at the very least you should call a professional I.T. (Information Technology) expert to check your PC over. This is sometimes referred to as a 'health check' and this is one of hundreds of technical services that we provide. If you want advice or help - give us a call on: 01507 490768.

Our Privacy statement (on the front page - not hidden away in the small print!):

121 Computer TLC in the course of doing its business (logging service calls, attending appointments, general sales and marketing) will retain client personal data (that has been voluntarily offered for example during the course of a client booking an appointment) including name, address, telephone number, email address etc. This data will be kept securely in accordance with data protection law and all related legal obligations. We may utilise this information for company use only and we will never share or sell this information to any third parties under any circumstances. From time to time we may send marketing emails (and rarely an occasional telephone call may be made to a client in connection with data checking or marketing). If you wish to opt out of inclusion in our client database please use the website contact form (or a telephone call) to advise us and your wishes will be complied with immediately & we will confirm with a final email communication (or telphone call if email is unavailable).

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New simpler pricing starts August 1st. 2015 with no travel costs involved unless you live beyond 25 miles from Huttoft (Lincs.) LN13 9RB.

What 121 Computer TLC does at a glance:

We install & repair computers and give home tuition. We come to you and it is all done "live" in your home. Our primary operating area is:

The Lincolnshire Wolds, Woodhall Spa & The Lincs. Coastal regions. We specialise in helping both beginners & the over 50s.

121 Computer TLC Tel: 01507 490768 (answerphone service available when unattended - please do leave a message as we will reply as fast as possible & messages are checked frequently).

Affordable home PC help throughout Lincolnshire. Why not call us now?


Our main operating area is within 25 miles of Huttoft (near Alford) Lincolnshire - so that is 25 miles within the postcode LN13 9RB. If your home or office location where you want us to carry out tuition or technical work falls in that area you will only be charged for our time (without any extra mileage charges).

You can check curent fees, mileage charges and any service details on the services & fees page.

The following towns ARE included in our operating area (so just hourly fees - no mileage):

North Somercotes


Chapel St. Leonards








Woodhall Spa

+ all locations that are in between.

We recommend Trusteer "Rapport" to protect you against online fraud:

If you use online banking or maybe Ebay, PayPal, Facebook or other social media facilities etc. we thoroughly recommend that you download & install "Rapport" to protect you much more than your existing anti-virus or anti-malware product will. It is safe to use and will not slow down your computer or conflict with existing protective measures. We get no payment for this advertisement - we just believe in the product and want our potential or actual clients to benefit from it. Use the link below to get "Rapport" and perhaps watch their demo video as well.

Safe surfing ...            GET RAPPORT HERE.

We also prefer BULLGUARD Internet Security (anti-virus software).

Ask us why we prefer it - and how much we charge - because you'll be very pleasantly surprised!

- Plus we come to you to install it and check that your old anti-virus software is safely uninstalled and that Bullguard is all working well. Who else will do all this and still charge you very little indeed?